Return Policy

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This Return Policy applies to purchases from Zolvarenzar through zolvarenzar.world, subject to mandatory consumer rights in your region.

1. Right of withdrawal (EU consumers)

If you are in the European Union, you may have a fourteen-day right to withdraw from distance contracts for goods, with exceptions for sealed goods that are not suitable for return due to health protection or hygiene if opened after delivery. Food supplements in sealed packaging may fall under such exceptions when unsealed.

2. General return conditions

Where a return is accepted, products should be unused, in original packaging where reasonably possible, and returned with proof of purchase. We may decline returns that do not meet these conditions.

3. Defective or incorrect items

If you receive a damaged or incorrect item, contact us promptly with photos and your order reference. We will outline replacement or refund steps consistent with applicable law.

4. Refund timing

Approved refunds are processed using the original payment method where possible. Banks may require additional days to post credits.

5. Shipping costs

Unless required otherwise by law, return shipping may be your responsibility for change-of-mind returns. We describe any exceptions in your return authorization message.

6. How to start a return

Use the contact details in the footer to request a return. Include your order number, item name, and reason for the request.

7. Geographic application

This policy is issued by a U.S.-based seller. Mandatory return and withdrawal rights depend on where you live and where the goods are shipped from. EU consumers may have rights under consumer protection rules in addition to the overview above. Local customs, import restrictions, and supplement rules remain your responsibility when ordering across borders.

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